Please review the following refund terms carefully. Refund eligibility is strictly subject to the applicable Service Agreement/Contract signed between the client and The Dynamic Retail.
A 100% refund will be provided only when The Dynamic Retail fails to fulfill the services and commitments expressly agreed upon in the applicable Service Agreement/Contract.
If the signed Service Agreement/Contract does not contain a refund provision, no refund will be provided. Refund eligibility is determined solely by the terms of the applicable agreement.
Once the client's store on any marketplace generates sales, the client is no longer eligible to request a refund for the services provided.
Refunds are not available for custom, unique, or specially structured packages unless the applicable Service Agreement/Contract specifically provides otherwise.
If a client requests revisions beyond the initial concepts or agreed scope of work, refund eligibility may become void.
Refund eligibility becomes void if the client remains unresponsive for more than the period specified in the Service Agreement/Contract, without providing prior notice or an approved reason for the delay.
Refunds are not applicable if the client voluntarily places the project or services on hold, unless otherwise stated in the Service Agreement/Contract.
Refunds are void if the client violates The Dynamic Retail's policies, terms, operational requirements, or any applicable marketplace requirements.
Refunds will not be provided due to a change of mind, change in business plans, personal circumstances, or dissatisfaction unrelated to a failure to deliver the services expressly agreed upon.
Once multiple sets of revisions have been completed, reviewed, and accepted by the client, the services are considered accepted and are no longer eligible for a refund unless otherwise specified in the Service Agreement/Contract.
Refunds cannot be requested for services that have already been performed, delivered, reviewed, or accepted by the client, except where a specific refund provision in the Service Agreement/Contract applies.
Any refund request will be reviewed against the signed Service Agreement/Contract, the services delivered, client approvals, and compliance with the applicable refund conditions.
